L.I.V Recovery Sober Living
Client Rights, Responsibilities & Grievance Policy
All individuals who receive services, regardless of sex, race, age, color, creed, financial status, or national origin, are assured that their lawful rights as Clients shall be guaranteed and protected. While being served, you the Client are assured and guaranteed the following rights:

Client Rights
1. To be treated with respect, consideration, and dignity, including consideration of social, psychological, spiritual and cultural needs without discrimination including race, color, religion, sex, age, national origin, disability, veteran status, gender identity, gender expression, sexual orientation (real or perceived), or any other characteristic protected by applicable United States federal or state law.
2. To be informed about issues such as, but not limited to, the following: the purposes, goals, techniques, procedures, limitations, potential risks, and benefits of services; the clinician’s qualifications, credentials, and relevant experience; continuation of services if the clinician is unable to continue providing treatment; and other pertinent information.
3. To be treated by professionals who uphold the highest ethical standards and to receive services in a safe, clean environment.
4. To participate in decisions involving your treatment and suggest changes to treatment.

5. To involve family members and other significant others in your treatment and decision making.
6. To be informed about the limits of privacy and confidentiality, and to approve or refuse the release of your treatment records, except when release is required by law.
7. To receive information concerning your diagnosis, treatment, and prognosis; and to accept or refuse treatment after full information is given.
8. To know what services are available and the availability of after-hours and emergency coverage.
9. To be referred to other professionals when additional services not available through LIV Recovery Sober Living are needed or resources outside of LIV can more appropriately serve your needs.
10. To be informed of any change in provider providing my services during treatment.
11. To be assisted in obtaining an interpreter in cases of communication barriers (for example, language or hearing impairment)
12. To be assisted in obtaining an advocate to represent you when appropriate.
13. To have assistance in accessing protective services in instances of abuse or neglect.
14. To access a copy of your medical record and request amendments, when appropriate.
15. To know the fee for services provided, the policies regarding payment of fees, and to be informed when fees change.
16. To request a change of any member on my care team

Client Responsibilities
As a LIV client, you have the following responsibilities:
1. To provide, to the best of your knowledge, accurate and complete information about present concerns, past treatment, hospitalizations, medications, and other matters relating to both your physical, mental health and substance use history.
2. To follow the treatment plan developed with your provider and to be responsible for the consequences of refusing treatment or not complying with treatment recommendations.
3. To ask questions when you do not understand treatment recommendations or services that are recommended to you or what is expected of you as a client.
4. To share your expectations of LIV and to provide feedback on your satisfaction with services received.
5. To pay the established fees for services provided. 

6.To attend appointments and group sessions as agreed upon in treatment planning. When unable to attend a scheduled appointment you must notify LIV staff.
7. To provide current information regarding any insurances you have as well as any changes in insurance coverage that occur during the course of treatment.
8. To follow LIV’s Policies and Procedures. 

9.To be considerate and respectful of LIV’s clients, staff and property.

Grievance Procedure:
All LIV clients have the right to voice concerns, complaints and provide feedback without fear of repercussions. We are committed to maintaining an environment of open communication and mutual respect. If you would like to make a suggestion, please utilize the available suggestion boxes. In the event that you would like to make a formal grievance you should do so in writing or by utilizing the below QR code and address the grievance to the Clinical Supervisor or Clinical Director. Once a formal grievance has been received the Program Supervisor or Clinical Director will conduct an interview with you to hear their concerns. In their absence the Compliance Officer or CEO would conduct the interview and analysis.

A written statement of results will be given to you within five (5) business days if requested. The statement would include the date of the grievance, summary of the grievance, the investigation process, timetable for completing the investigation and resolution. You have the right to appeal any final decision.You can contact the Clinical Supervisor at 314-667-5255. Furthermore, you may contact The Commission on Accreditation of Rehabilitation Facilities (CARF) at 866-510-2273 or by going to their website https://carf.org